I use WordPress for all of my web work now and make a living from the product. Because of this, I like to give back to the community in different ways. WordPress is a great free product, so I feel I should do my part to promote it. This is why I am an organizer for the Milwaukee WordPress Meetup and WordCamp Milwaukee. I also regularly give WordPress training and have spoke at the meetup, WordCamp Milwaukee, and WordCamp Chicago.

Today, I came across a twitter conversation between Patrick Rauland (@bftrick) and Jason Tucker (@jasontucker) about the Podcast WPWatercooler. Patrick is a regular on the show and wasn’t able to make it today. I responded back asking about the topic and Jason had invited me to be on the show. I was glad to find another way to give back to the community by participating in this podcast.

Our topic was support services for our WordPress customers. We talked about a myriad of products we have used including ManageWP, Maintainn, and ZenDesk. We also shared some of our practices while dealing with support requests. Check it out for yourself by watching the video below. (Link to Video Page). I’ll definitely look to participate in more podcasts in the future.